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Re-inventing your contact center

  • Natalie L. Petouhoff,
  • Lana M. Ruffins,
  • Lisa M. Schwartz

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Genres

  • Call centers
  • Customer relations
  • Customer services
  • Management
  • Customer relations, management
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About the authors

  • Natalie L. Petouhoff

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    0 ratings · 6 works

  • Lana M. Ruffins

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    0 ratings · 2 works

  • Lisa M. Schwartz

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    0 ratings · 1 works

Editions

  • Edition cover

    1 edition

    Prentice Hall

    April 7, 2006

  • Edition cover

    Prentice Hall

    April 7, 2006

  • Edition cover

    Pearson Education

    2007