One of the must read book for hotel front office operations
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About the author
Editions
Micheal L, Educational Institute of the American Hotel Motel Assoc
2017
5th ed.
Educational Institute of the American Hotel & Motel Association
1998
3rd ed.
Educational Institute of the American Hotel & Motel Association, Amer Hotel & Motel Assn
1991
6th ed.
Educational Institute, American Hotel & Lodging Association
2001