Genres
- Telephone selling
- Computer industry
- Customer services
- Management
- Computer networks
- Computer programs
- Computer technical support
- Organizational effectiveness
- Sql (computer program language)
- Netscape communicator (computer program)
- Quicken (computer program)
- Business writing
- Business enterprises, finance
- Telemarketing
- Career development
- Employees, rating of
- Performance standards
- Organizational behavior
- Customer relations
- Electronic data processing personnel, certification
- Comportement organisationnel
- Project management
- Handbooks, manuals
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