A world-renowned technology expert reveals the true cost to business and society created by little-known problems rife within the software industry. Software kills? Yes. Industry insider Mark Minasi argues that it routinely destroys millions of work hours, files, deals, and ideas. Most of us are familiar with computer problems, but how many realize that software victims also include people: a 7 year-old killed by bad fuel-injection software in a Chevrolet in Alabama, 28 U.S. Marines lost to a missile-chip malfunction, 200 people on a flight to Guam blown to bits when an altitude warning device failed. Minasi believes it's time to get mad at the industry that allows such things to happen. From his unique vantage point, he delivers an incisive and highly readable expose that calls computer makers and consumers to account. He reveals how companies inexcusably get away with thumbing their nose at quality, and tells what all of us can do to stop it.