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Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge)

  • Valarie A. Zeithaml

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Genres

  • Customer services
  • Quality control
  • Evaluation
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About the author

  • Valarie A. Zeithaml

    4.25

    4 ratings · 16 works

Editions

  • Edition cover

    Marketing Science Institute

    April 1, 2004