This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Genres
- Computer industry
- Customer services
- Management
- Electronic office machine industry
- Technologie de l'information
- Service à la clientèle
- Gestion de la qualité
- Réseaux informatiques
- IT infrastructure library
- Informatique
- Industrie et commerce
- Gestion
- Qualité
- Contrôle
- Commande de processus
- Business information services
- Computer industry--customer services--management
- Electronic office machine industry--customer services--management
- Informatique--industrie et commerce--service à la clientèle--gestion
- Qualité--contrôle--informatique
- Hd9696.67.a2 s478 2007
- 004.068
- Dat 060f
- Sr 770
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About the authors
