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Work cover

Defusing the angry patron

  • Rhea Joyce Rubin

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Genres

  • Library users
  • Public services (Libraries)
  • Interpersonal communication
  • Anger
  • Customer services
  • Conflict management
  • Public libraries
  • Bibliothèques
  • Services aux utilisateurs
  • Service à la clientèle
  • Utilisateurs des bibliothèques
  • Communication interpersonnelle
  • Gestion des conflits
  • Colère
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About the author

  • Rhea Joyce Rubin

    born 1950

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    0 ratings · 13 works

Editions

  • Edition cover

    Neal-Schuman Publishers Inc.

    2011