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Servqual, a multiple-item scale for measuring customer perceptions of service quality

  • Leonard L. Berry,
  • Valarie A. Zeithaml,
  • A. Parasuraman,
  • A Parasuraman

5.00

1 ratings

Genres

  • Customer services
  • Marketing research
  • Research
  • Marketing
  • Politics and government
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About the authors

  • Leonard L. Berry

    born 1942

    5.00

    1 ratings · 19 works

  • Valarie A. Zeithaml

    4.25

    4 ratings · 17 works

  • A. Parasuraman

    5.00

    2 ratings · 16 works

  • A Parasuraman

    5.00

    1 ratings · 2 works

Editions

  • Edition cover

    Marketing Science Inst

    August 1986

  • Edition cover

    Marketing Science Institute

    1986

  • Edition cover

    Marketing Science Institute

    1986