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Edition cover

Delivering quality service

  • Valarie A. Zeithaml

1990

publish date

??

physical format

226

pages

Publishers

  • Free Press

    ,

  • Collier Macmillan

External links

Goodreads

https://www.goodreads.com/book/show/583262

Librarything

https://www.librarything.com/work/583262

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